Privacy Policy

Last Updated: September 10, 2026

Ember & Garden Narrative Co. ("we," "us," "our," or "the Company") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or engage our services.

1. Information We Collect

We may collect the following types of information:

Information you provide directly: such as your name, email address, phone number, or organization name when you contact us, fill out a form, or inquire about our services.
Information from client engagements: including interview content, organizational materials, and other information shared with us in the course of a project.
Automatically collected information: such as your IP address, browser type, device information, and browsing behavior on our site, typically gathered through cookies or similar tracking technologies (e.g., website analytics tools).

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and communicate with you about our services
Deliver, manage, and improve our storytelling and content strategy services
Send updates, proposals, or invoices related to a client engagement
Understand how visitors use our website, so we can improve it
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information:

With service providers who help us operate our business (e.g., email platforms, invoicing tools, website hosting), who are only permitted to use it to perform services on our behalf
If required by law, subpoena, or other legal process
With your consent, or as otherwise disclosed at the time information is collected

4. Client Story Content

Stories, interviews, and materials gathered as part of a client engagement (such as program participant or donor interviews) are used solely for the purposes agreed upon with the client and are not published, shared, or reused without appropriate permission from the client and, where applicable, the individuals whose stories are featured.

5. Cookies & Analytics

Our website may use cookies or similar technologies to understand site traffic and improve user experience. You can adjust your browser settings to refuse cookies, though this may affect site functionality.

6. Data Security

We take reasonable measures to protect the information we collect, but no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law or a client agreement.

8. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us using the information below.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your information, please contact us at [insert contact email].